1、浙江大學(xué)管理學(xué)院碩士學(xué)位論文政府門戶網(wǎng)站可用性及其對(duì)網(wǎng)站信任度影響研究姓名：魏芳芳申請(qǐng)學(xué)位級(jí)別：碩士專業(yè)：管理科學(xué)與工程指導(dǎo)教師：劉淵20091201浙江大學(xué)碩士學(xué)位論文AbstractAbstractAsthecorecomponentoftheE—government，theconstructionsofthegovernmentportalwebsiteshavegotmoreandmoreattentionBut，therear

2、estillproblemsexsist，suchasthelowrateoftheuseandsatisfactionAtpresent，theresearchofthegovernmentportalwebsiteRremainlyfocusontheeffectivenessandmaturityandSOonbutresearchontheusabilityofwebsitefromtheviewpointoftheuseris

3、prettyscareThus，basedonthepaperresearchofthenewpublicmanagementgovernmentportalwebsiteresearch，humancomputerinteraction，usabilityandtrust，weconstrctamodeltofindtherelationshipbetweenusabilityusersatisfactionandwebsitetru

4、stFirst，thisstudyusestheheuristiceveluationmethodtoevaluatetheusabilityofsomecitylevelgovernmentportalwebsitesandpicksupthreewebsites、viththesignificantdiffernencesastheresearchtargetAndthenwegothroughtheprocessofdatacol

5、lectionbasedontheuserexperienceAtlastweanalyzethedatausethesoftwareSPSS130Themainconslutionofthestudyareasfollows：(1)Constructaneveluationmodelforthegovernmentportalwebsitethroughpaprereasearchanddataanalysis，whichinclud

6、ingfivedimentions：contenteaseofuse，promotion，customizationandemotion(2)Therewasasignificantdifferenceintheperceptionoftheimpoartanceofthefivedimentionsofusability：content，easeofuse，promotioncustomizationandemotion(3)Cord

7、irmthatthefivedimentionsofwebsiteusbilityhaveapositiveimpactonusersatisfactionandwebsitetrustDuringthefivedimentions，thecontenthasthemostobviousimpact(4)Content，easeofuse，promotion，customizationandemotionhavetheimpactont