1、1信息系統(tǒng)監(jiān)理師第一篇監(jiān)理基礎(chǔ).......................................................................................................................................................41第1章信息系統(tǒng)工程監(jiān)理引論.......................................

2、................................................................................411.1信息化建設(shè)在解決問題的過程中推進(jìn).............................................................................................411.1.1發(fā)展中的問題.............

3、.............................................................................................................411.信息化建設(shè)普遍存在的主要問題........................................................................................412.產(chǎn)

4、生問題的原因....................................................................................................................413.采取的主要措施有:.....................................................................................

5、..........................421.1.2實(shí)施計(jì)算機(jī)信息系統(tǒng)集成資質(zhì)管理制度..............................................................................421.推薦優(yōu)秀系統(tǒng)集成商...............................................................................

6、.............................422.對信息系統(tǒng)集成企業(yè)進(jìn)行資質(zhì)認(rèn)證....................................................................................42計(jì)算機(jī)信息系統(tǒng)集成資質(zhì)認(rèn)證工作開展以來，成績顯著，影響巨大，主要表現(xiàn)在:..................................................

7、.........................................................................................421.1.3推行項(xiàng)目經(jīng)理制度..................................................................................................................43

8、1.1.4推行信息系統(tǒng)工程監(jiān)理制度..................................................................................................431.在實(shí)施系統(tǒng)集成資質(zhì)認(rèn)證制度的基礎(chǔ)上推行信息系統(tǒng)工程監(jiān)理制度............................43以質(zhì)量為中心的信息系統(tǒng)工程控制管理工作是由三方...................

9、............................432.確定信息系統(tǒng)工程監(jiān)理管理體系框架................................................................................443.發(fā)布信息系統(tǒng)工程監(jiān)理資質(zhì)等級條件........................................................................

10、........441.2信息系統(tǒng)工程監(jiān)理相關(guān)概念.............................................................................................................441.2.1什么是信息系統(tǒng)工程監(jiān)理....................................................................

11、..................................441.信息系統(tǒng)工程........................................................................................................................44信息系統(tǒng)工程................................................

12、...................................................................44信息網(wǎng)絡(luò)系統(tǒng)...................................................................................................................44信息資源系統(tǒng)......................

13、.............................................................................................442.信息系統(tǒng)工程監(jiān)理................................................................................................................443

14、.信息系統(tǒng)工程監(jiān)理單位........................................................................................................44從行業(yè)管理的角度講，信息系統(tǒng)工程監(jiān)理單位...........................................................444.信息系統(tǒng)工程監(jiān)理人員..........

15、..............................................................................................44信息系統(tǒng)工程監(jiān)理資格證書...........................................................................................451.2.2監(jiān)理項(xiàng)目范圍和監(jiān)理內(nèi)容...

16、...................................................................................................451.監(jiān)理項(xiàng)目范圍...............................................................................................................

17、.........452.監(jiān)理內(nèi)容................................................................................................................................451)四控.....................................................................

18、...........................................................452)三管................................................................................................................................453)一協(xié)調(diào)....................

19、........................................................................................................451.2.3監(jiān)理工作程序.......................................................................................................

20、...................451.選擇監(jiān)理單位........................................................................................................................452.簽訂監(jiān)理合同.............................................................

21、...........................................................453.三方會議................................................................................................................................454.組建監(jiān)理項(xiàng)目組..............

22、......................................................................................................455.編制監(jiān)理計(jì)劃............................................................................................................

23、............466.實(shí)施監(jiān)理業(yè)務(wù)........................................................................................................................467.參與工程驗(yàn)收....................................................................

24、....................................................468.提交監(jiān)理文檔........................................................................................................................461.2.4監(jiān)理單位和監(jiān)理人員的權(quán)利和義務(wù)................

25、......................................................................461.監(jiān)理單位的權(quán)利和義務(wù)........................................................................................................462.監(jiān)理人員的權(quán)利和義務(wù)..................

26、......................................................................................4632.2.3人員管理..........................................................................................................................

27、........511.項(xiàng)目組織方式與單位組織結(jié)構(gòu)密切相關(guān)............................................................................51單位組織結(jié)構(gòu)的三種類型為職能型、領(lǐng)域型和矩陣型...............................................512.項(xiàng)目團(tuán)隊(duì)建設(shè).................................

28、.......................................................................................511)確定團(tuán)隊(duì)結(jié)構(gòu)，定編定崗............................................................................................512)團(tuán)隊(duì)建設(shè)的核心:用人和教人.........

29、.............................................................................523.項(xiàng)目經(jīng)理要有權(quán)力、能力和魅力........................................................................................521)項(xiàng)目經(jīng)理的權(quán)力..........................

30、..................................................................................522)項(xiàng)目經(jīng)理要具有的能力................................................................................................522.2.4質(zhì)量管理.................

31、.................................................................................................................521.質(zhì)量管理概念與內(nèi)涵..............................................................................................

32、..............521)質(zhì)量概念........................................................................................................................522)項(xiàng)目質(zhì)量管理概念..................................................................

33、......................................533)項(xiàng)目質(zhì)量概念與檔次、級別等概念的區(qū)別................................................................534)項(xiàng)目質(zhì)量管理的構(gòu)成...................................................................................

34、.................532.質(zhì)量計(jì)劃編制........................................................................................................................53質(zhì)量計(jì)劃編制包括:..............................................................

35、............................................53信息系統(tǒng)項(xiàng)目的質(zhì)量范圍主要包括...............................................................................533.質(zhì)量保證........................................................................

36、........................................................534.質(zhì)量控制................................................................................................................................531)檢查......................

37、..........................................................................................................532)確認(rèn)............................................................................................................

38、....................533)決策................................................................................................................................534)采取措施..........................................................

39、..............................................................535)使用質(zhì)量控制工具和技術(shù)............................................................................................532.2.5成本管理........................................

40、..........................................................................................53成本管理包括..........................................................................................................................

41、.531.項(xiàng)目成本管理概念................................................................................................................532.資源計(jì)劃與成本預(yù)算..................................................................................

42、..........................541)資源計(jì)劃........................................................................................................................54制定資源計(jì)劃的指導(dǎo)思想是....................................................

43、...............................54制定資源計(jì)劃的主要內(nèi)容.......................................................................................542)成本預(yù)算.................................................................................

44、.......................................543)成本基準(zhǔn)計(jì)劃................................................................................................................543.成本控制...................................................

45、.............................................................................54成本控制的目標(biāo)和作用...................................................................................................54成本控制中常采用輔助工具和技術(shù):典型的有掙值分析......

46、................................542.2.6進(jìn)度管理..................................................................................................................................541.任務(wù)分解與排序....................................

47、................................................................................541)任務(wù)分解........................................................................................................................542)任務(wù)排序....

48、....................................................................................................................54依賴關(guān)系可分為三類.............................................................................................

49、..542.進(jìn)度計(jì)劃................................................................................................................................551)任務(wù)歷時(shí)估算........................................................................

50、........................................55影響任務(wù)歷時(shí)估算的主要因素...............................................................................55通過任務(wù)歷時(shí)估算，應(yīng)該形成.......................................................................