1、CopyrightInterContinentalHotelsGroupLastUpdated:八月302019Page1of4洲際客房領(lǐng)班工作描述JOBTITLE:HousekeepingCaptain職位：職位：客房領(lǐng)班AREADEPARTMENT:RoomsDivisionHousekeeping部門(mén)：部門(mén)：客房部JOBB:8級(jí)別：級(jí)別：8HOTELLEVEL:V酒店星級(jí)：酒店星級(jí)：5REPTSTO:HousekeepingSup

2、ervis上級(jí)：上級(jí)：客房部主管POSITIONSSUPERVISED:RoomAttendantHousekeepingCodinatRoomValetHousekeepingderTaker職位監(jiān)督：職位監(jiān)督：客房服務(wù)員JOBSCOPE:Responsibleftheoperationalefficiencyofallhousekeepingareastheservicedeliveryofthoseareaswithinbudge

3、tedguidelines.PromotesthedesiredwkculturearoundthefivecevaluesofTrustIntegrityRespectOneTeamServiceoftheInterContinentalHotelsGroupthebrethos.職責(zé)范圍：職責(zé)范圍：負(fù)責(zé)客房部所以區(qū)域的有效運(yùn)作及該區(qū)域在預(yù)算方案內(nèi)的運(yùn)送服務(wù)。圍繞五大核心理念：信任、誠(chéng)實(shí)、尊重、團(tuán)隊(duì)及服務(wù)提升洲際酒店集團(tuán)的品牌價(jià)值及企

4、業(yè)文化理念。TESTIMONIAL:IherebyconfirmhavingreadthedutiesagreetoperfmthesedutiesassetoutintheJobDeiontotherequiredstards.我確認(rèn)已閱讀職責(zé)，并按照以上所描述工作要求的標(biāo)準(zhǔn)執(zhí)行我的職責(zé)。Signature:……………………………………………………………………………………………Date:……………KeyKeyResponsibilit

5、iesResponsibilities重要職責(zé)重要職責(zé)CopyrightInterContinentalHotelsGroupLastUpdated:八月302019Page3of4?優(yōu)悅會(huì)客人預(yù)抵房?LiaisewithFrontOfficefguesthotelrequirements?椐客人和酒店要求與前廳部保持聯(lián)系。?Ensureguestvaletisprocesseddeliveredinatimelymanner?確保客人

6、的洗衣被及時(shí)地處理和遞送。?Codinatespecialprojects(egiteroomsvermincontrolwindowcarpetcleaningroominventies)?協(xié)調(diào)方案（房間的布置、蟲(chóng)害的控制、窗戶(hù)及地毯的清潔、房間的財(cái)產(chǎn)）?Manageallspecialrequestsmadebyguests?處理客人的特殊需求。?Ensureconsistencywithinthedepartment?確保部門(mén)內(nèi)部

7、的一致性。?Managementoflostpropertyfthehotel?處理酒店的失物招領(lǐng)問(wèn)題?Ensureyouhavecompleteknowledgeofroomtypeslayoutsfacilities?確保已熟知房間類(lèi)型、布局和設(shè)施相關(guān)知識(shí)。?Managestageareas?管理庫(kù)房區(qū)域。?Maintainadequatestocklevels?維持足夠的庫(kù)存水平。?Completestocktakesasrequ

8、ired完成必需的庫(kù)存量。?Conductsshiftbriefingstoensurehotelactivitiesoperationalrequirementsareknown?管理排班事項(xiàng)以確保酒店的活動(dòng)和運(yùn)作的要求眾所周知。HumanHumanResourceResourceTrainingTrainingResponsibilitiesResponsibilities?WkswithSuperiHumanResourceMan