1、材 料 清 單一、畢業(yè)論文二、畢業(yè)論文任務(wù)書(shū)三、畢業(yè)論文開(kāi)題申請(qǐng)表四、畢業(yè)論文開(kāi)題報(bào)告正文聲 明本人馬小云，學(xué)號(hào) 2010117133，系湖北文理學(xué)院數(shù)學(xué)與計(jì)算機(jī)科學(xué)學(xué)院計(jì)算機(jī)科學(xué)與技術(shù)專(zhuān)業(yè) 1011 班學(xué)生。所做論文內(nèi)容主體均為原創(chuàng)，無(wú)任何抄襲、剽竊他人勞動(dòng)成果的行為。如有發(fā)現(xiàn)此類(lèi)行為，本人愿意為此承擔(dān)一切道義及法律責(zé)任，特此聲明。學(xué)生簽名：年 月 日The Design And Implementation Of

2、 Customer Relationship Management (CRM) SystemAbstract:Customer relationship management (CRM) emphasize on customer as the center, the activities of the enterprise revolves around the customer.The purpose of this paper i

3、s to design and develop a suitable for small and medium-sized enterprise customer relationship management system, make the enterprise application of the concept of customer relationship management, improve the level of c

4、ustomer relationship management.In this paper, based on the characteristics of small and medium-sized enterprises, combining with the study of theory and related technology and demand for system analysis to determine the

5、 implementation scheme of the system.Combined with the characteristics of the system development, determine the function modules of customer relationship management system and business process, complete the overall funct

6、ion of system design and function design in detail.This system has realized the marketing management, customer management, service management, statistical analysis, basic data and system management of several major modul

7、es.Subject development system to Java as the basic development language, combining SSH three framework technology and B/S and the MVC design pattern, use of J2EE technology development and design on the market at present