1、招商運(yùn)營(yíng)管理中心商品運(yùn)營(yíng)部 招商運(yùn)營(yíng)管理中心商品運(yùn)營(yíng)部工作手冊(cè) 工作手冊(cè)1.服裝類..................................................................................................................................................322.食品類..........................

2、........................................................................................................................333.家用電器............................................................................................

3、..................................................374.化妝品..................................................................................................................................................39第 7 章 商品檢驗(yàn)規(guī)范..

4、...............................................................................................................................417.1 目的.....................................................................................

5、..............................................................417.2 適用范圍...........................................................................................................................................417.3 職責(zé).

6、..................................................................................................................................................417.4 商品檢驗(yàn)規(guī)范..............................................................

7、.....................................................................41第 8 章 不合格商品處置規(guī)范.....................................................................................................................498.1 目的........

8、...........................................................................................................................................498.2 范圍.........................................................................

9、..........................................................................498.3 職責(zé)..........................................................................................................................................

10、.........498.4 處置辦法...........................................................................................................................................49第 9 章 商品退換管理辦法.............................................

11、............................................................................519.1 總則........................................................................................................................................

12、...........519.2 各類商品的處理細(xì)則.......................................................................................................................549.3 商品退換.顧客投訴管理工作考核辦法 ...................................................

13、.......................................559.4 附則...................................................................................................................................................55第 10 章 退換貨保證金使用規(guī)范......

14、.........................................................................................................5810.1 退換貨保證金使用范圍..................................................................................................

15、...............5810.2 商場(chǎng)內(nèi)的退貨范圍.........................................................................................................................58第 11 章 營(yíng)業(yè)員服務(wù)規(guī)范....................................................

16、.......................................................................6211.1 營(yíng)業(yè)員服務(wù)規(guī)范............................................................................................................................6211.2 營(yíng)業(yè)員接

17、待賓客的七個(gè)步驟.........................................................................................................6311.3 營(yíng)業(yè)員禮貌用語(yǔ).............................................................................................

18、................................6411.4 服務(wù)技巧.........................................................................................................................................6511.5 商品出樣.............................

19、............................................................................................................6911.6 商品知識(shí).....................................................................................................

20、....................................7211.7 獎(jiǎng)懲條例.........................................................................................................................................7711.8 考核辦法.........................

21、................................................................................................................80第 12 章 聯(lián)營(yíng)廠商專柜管理辦法........................................................................................

22、.......................8112.1 建立各商品組對(duì)聯(lián)營(yíng)廠商專柜商品管理專人負(fù)責(zé)制 .................................................................8112.2 建立聯(lián)營(yíng)廠商專柜商品臺(tái)帳管理制度 ..............................................................................

23、...........8112.3 營(yíng)業(yè)部對(duì)庫(kù)存商品檢查制度.........................................................................................................8112.4 聯(lián)營(yíng)廠商業(yè)務(wù)人員對(duì)帳時(shí)間的規(guī)定 ..............................................................

24、...............................8112.5 對(duì)檢查中出現(xiàn)問(wèn)題的處理.............................................................................................................8112.6 要求.....................................................

25、............................................................................................82第 13 章 關(guān)于對(duì)跑單、涉嫌跑單的專柜供應(yīng)商的懲處辦法 ...................................................................8313.1 有下列行為之一者即視為跑單.........

26、............................................................................................8313.2 有下列行為之一者即視為涉嫌跑單 .............................................................................................8313.3 對(duì)跑單供應(yīng)