1、華北電力大學(xué)工商管理碩士專業(yè)學(xué)位論文摘要標(biāo)桿管理是旨在借鑒、學(xué)習(xí)他人的先進(jìn)經(jīng)驗(yàn)，改善自身不足，從而提高競(jìng)爭(zhēng)力，追趕或超越標(biāo)桿企業(yè)的一種良性循環(huán)的管理方法。對(duì)供電企業(yè)而言，在同行業(yè)內(nèi)通過對(duì)標(biāo)可以迅速提升綜合管理水平，在國(guó)家電網(wǎng)公司體制變革的今天顯得尤為重要。本文為實(shí)踐應(yīng)用性論文，根據(jù)標(biāo)桿管理理論知識(shí)和國(guó)內(nèi)外對(duì)標(biāo)管理實(shí)施狀況，結(jié)合當(dāng)前撫順供電公司同業(yè)對(duì)標(biāo)管理的現(xiàn)狀，分析了存在的問題，完善了同業(yè)對(duì)標(biāo)指標(biāo)評(píng)價(jià)體系，采用一維對(duì)標(biāo)與二維對(duì)標(biāo)相結(jié)合的

2、指標(biāo)分析方法，為撫順供電公司同業(yè)對(duì)標(biāo)管理設(shè)計(jì)了改進(jìn)方案。關(guān)鍵詞:供電公司，同業(yè)對(duì)標(biāo)，二維對(duì)標(biāo)AbstraetBenehmarking15designedtodrawonandlearntheadvaneedexPerieneeofotherstoimProvetheirownand50on，therebyenhaneingeomPetitivenessandeatchuPwithorexeeedthebenchmarkofavirtuo

3、useyeleofbusinessmanagement.IntermsofPowersuPPlyenterPriseintheindustrythroughthestandardPeer一toquieklyraisethelevelofintegratedmanagementintheStateGridCorPorationofinstitutionalehange15PartieularlyimPortanttoday.InthisP

4、aPer，thesisforthePracticalaPPlieation，inaeeordaneewiththeoretiealknowledgeofbenehmarkingandmanagementathomeandabroadmarkedthestatusofimPlementation，eombinedwiththeeurrenteleetrieitysuPPlycomPanyinFushunmarkedwiththemanag

5、ementofthestatusquo，ananalysisofexistingProblems，imProvetheindieatorswiththeindustrystandardratingsystem，theuseofthestandardone一dimensionalandtwo一dimensionaleombinationofstandardanalytiealmethodsoftheindieatorsforthePowe

6、reomPanyinFushunwithindustrystandarddesignedtoimProveProgrammanagement.ChenJian(MasterofBusinessAdministration)DireetedbyProf.LiuJiangyanKEYWORDS:PowerSuPPlyComPany，Benchmarking，TWo一DimensionalofStandard華北電力大學(xué)工商管理碩士專業(yè)學(xué)位論

7、文4.2指標(biāo)權(quán)重確定及指標(biāo)評(píng)價(jià)...................................................................................……204.2.1指標(biāo)權(quán)重確定.............................................................................................……204.2.2指標(biāo)評(píng)價(jià).

8、......................................................................……，.........................……244.3基于對(duì)標(biāo)指標(biāo)的方案改進(jìn)..................................................................................……274.3.1營(yíng)銷服務(wù)改進(jìn).......

9、.........................................................................……294.3.2電網(wǎng)運(yùn)行改進(jìn).........……，.......................................................……344.3.3人力資源改進(jìn)..................................................

10、................，……464.4建立同業(yè)對(duì)標(biāo)長(zhǎng)效機(jī)制......................................................................................……504.4.1層層落實(shí)責(zé)任制......................................................................……504.4.2推行績(jī)效評(píng)

11、估和考核獎(jiǎng)懲....................................................................................……514.4.3實(shí)行網(wǎng)上報(bào)送制度.................................................................................................……514.4.4定期召開專業(yè)會(huì)

12、議................................................……514.4.5指標(biāo)實(shí)行預(yù)警管理.................................................................................................……524.5同業(yè)對(duì)標(biāo)管理的實(shí)施建議.......................................

13、............................................……53第五章結(jié)論................................................................................................................……55參考文獻(xiàn)...............................................

14、............................................................................……56致謝...........................................................................................................................……58在學(xué)期間發(fā)表的學(xué)術(shù)論文