1、哈爾濱理工大學(xué)碩士學(xué)位論文中國(guó)工商銀行個(gè)人理財(cái)業(yè)務(wù)業(yè)績(jī)?cè)u(píng)價(jià)研究姓名：宋春光申請(qǐng)學(xué)位級(jí)別：碩士專業(yè)：@指導(dǎo)教師：梁靜溪201103哈爾濱理工人學(xué)管理學(xué)碩十學(xué)位論文ResearchonthePerformanceEvaluationofICBCSPersonalFinancialServicesAbstractIndustrialandCommercialBankofChina(ICBC)wasfoundedin1984andiSnowCh

2、ina’SlargestcommercialbankintermsofassetsAfterovertwentyyearsofreformanddevelopment，ithasgoneonatrackofcoordinateddevelopmentinquality，e銜ciencyandscale：In2003，ICBCwasnominatedinUSFortuneGlobaltop500forthefifthtimeandhono

3、redasChina’Shighqualityproduct(service)toptenbytheUSFarEasternEconomicReviewICBChasunparalleledadvantagesin’China’SfinancialmarketandiSleadingtheindustryintermsofitstotalassets，totalcapital，corecapitalandoperatingprofits

4、Currently，ICBChasbeenvigorouslyexploringtheintermediatebusinessmarketandopeningpersonalfinancialservicesbesidesitscurrencyclearing，internationalsettlementandagentbusinessAsanewbusiness，howtoevaluatetheoperatingperformanc

5、eofICBC’SpersonalfinancialservicesisanurgentsubjecttostudyThisdissertationmakesacomparisonoftheservicesbothathomeandabroadbasedonthetheoryofperformanceassessmentofpersonalfinanceandananalysisoffactorsthataffecttheperform

6、anceofpersonalfinancebycombiningitwiththecurrentsituationinpersonalfinancialservicesofICBCInaddition，itattemptstoestablishtheICBC’Spersonalfinancialperformallceevaluationindexsystemfromthefourdimensionsnamelythefinancial

7、level，customerlevel，andtheinternalprocessperspectiveandlearningandgrowthlevelselectionlevelLastbutnottheleast，thisdissertationoffersalloverallevaluationoftheperformanceusinghierarchicalanalysisandfinallyputsforwardcounte

8、rmeasuresandsuggestions。onhowtoimprovetheperformanceofICBC’Spersonalfinance：ThisdissertationgivesaqualitativeanalysisoftheimpactofICBC’SpersonalfinancialperformancefactorsandselectstheIndustrialandCommercialBankPersonalF