1、西安工業(yè)大學碩士學位論文員工保持沉默影響因子實證研究——基于西安地區(qū)兵工企業(yè)姓名：鄭玉雯申請學位級別：碩士專業(yè)：企業(yè)管理指導教師：鐘定國20100525EmpiricalStudyofEmployeestemainSilentImpactFactorsBasedonXi’anAreaOrdnanceEnterprisesDiscipline：EnterpriseManagementStudentSignature：TAe9VSuperv

2、isorSignature：ZU劬U叼腳a彬AbstractCommunicationiSthemostessentialconditionofinformationexchangeInthematteroftheorganization’workanddecision—makingissuesstaffwillbefacedwitlltoexpresstheiropinionortemainsilentoptionAcommonphe

3、nomenonisthatonmanyoccasionsandmanyemployeeswillchoosetoconcealtheirviewstemainsilentThisbehaviorresultsinpoorinternalcommunicationinorganizationwithpotentialendangerDomesticandforeignscholars’studymainlyconcemthedefinit

4、ionoftheconceptofemployees，thesilenttypeofdivision，thesilentofresponsesandSOon，andstudyatanearlystageAndthataconsiderablepartoftheresearchesisfromtheperspectiveofpsychologyandbehavioralassessment，whichtherootcausesofthes

5、etheoreticalstudiesCannotprovideatheoreticalbasisforthecompanytesolvethephenomenonofemployeesilence；inviewoforganizationalcommunicationfromamanagementpointofviewofstafftoremainSilenceofthein—depthstudyofthecausesofthissi

6、tuationathomeandabroadisstillblankthisstudyfromthemanagementtheorganizationtocommunicatethispointofviewcombinedwiththeactualsituationofXi’anOrdnanceemployeestoremainsilenttoexplorethedeepseatedreasoilsBasedonthetheoryfou

7、ndationofcommunicationandemployeessilent，throughquestionnaireandstaffinterviews，statisticalanalysisofthequestionnaireauthorobtainedsixfactorsaffectingemployeestemainsilent，namely：individualfactors，interpersonalrelationsa

8、ndtraditionalideologyandculture，leadershipstyle，workidentityorganizationalpolicyandtheenvironment，communicationchannelTherearefourkeyfactors：communicationchannel，leadershipstyle，organizationalpolicyandtheenvironment，inte

9、rpersonalrelationshipsandtraditionalideologicalandculturalfactorsThroughstatisticalanalysisachievedthekeytwosubprojectsfactorstoaffecttheirsilenceDemographicvariablesweretestedindifferentgroupsoffactorsandtheimpactofvari