1、AHOTELXXX大酒店大酒店TRAININGACTIVITYOUTLINE培訓(xùn)活動綱要培訓(xùn)活動綱要Task任務(wù)：任務(wù)：Siteinspection參觀飯店參觀飯店Code序號：序號：OHSMMCD003Objectives目的：目的：Attheendofthissessioneachtraineewillbeabletoconductinspectionofhotelprofessionally.課程結(jié)束后，每個學(xué)員都能夠以專業(yè)的方式

2、帶領(lǐng)客人參觀飯店的各項(xiàng)設(shè)施及介紹各項(xiàng)服務(wù)項(xiàng)目。Stard標(biāo)準(zhǔn)：標(biāo)準(zhǔn)：1.MarketingCommunicationsManagerwillconductinspectionofhotelfacilitiestomediapersonnel.公關(guān)部經(jīng)理將帶領(lǐng)媒體人士飯店參觀飯店的服務(wù)設(shè)施。2.InspectionofhotelfacilitiesshouldbetreatedasavalidMediaCallMediaInterview

3、.參觀飯店服務(wù)設(shè)施將視為拜訪媒體人士或與媒體人士會面3.MarketingCommunicationsManagerwillbeequippedafullknowledgeofthehotelservicefacilitytointroducethehoteltothemediapersonnelanswerinquiriesraised.公關(guān)部經(jīng)理須熟悉了解飯店的服務(wù)設(shè)施，介紹給參觀者并回答提出的問題。Resources培訓(xùn)器材：培訓(xùn)

4、器材：Whiteboardwithmarkpencollateral白板、馬克筆、宣傳資料Method培訓(xùn)方式培訓(xùn)方式TrainingSteps培訓(xùn)步驟培訓(xùn)步驟Time時間時間Introduction介紹Showhotelservicefacilitytothetraineespersonallyinhotel.親自為員工介紹飯店服務(wù)項(xiàng)目及設(shè)施(最好在店內(nèi)講解)Distributetherelativecollateraltotrain

5、ees.35Minutes35分鐘submittoDirectofSales&MarketingHotelManagerGeneralManagernolaterthefollowingmning.公關(guān)部經(jīng)理將撰寫一份會面報告并在第二天早上前呈交給市場銷售總監(jiān)，飯店經(jīng)理和總經(jīng)理。7.MarCom.Managerwillsendacourtesylettermakeaphonecalltotheinspectsftheirfeedback

6、thefollowingday.公關(guān)部經(jīng)理會在第二天發(fā)出一封禮節(jié)信函或打電話，了解參觀者對飯店的意見。Roleplay角色扮演OnetraineetobeMCManageronetobeVIPtoshowthewholeprocedurethengiveadvice.一個學(xué)員做公關(guān)部經(jīng)理，一個學(xué)員做貴賓，演習(xí)整個程序，然后給出建議。20Minutes20分鐘Summary總結(jié)Emphasishotelfacilitiesservice.