1、題 目： 快遞服務的顧客滿意度調查研究 快遞服務的顧客滿意度調查研究經濟管理學院IICustomer satisfaction investigation and study of express serviceABSTRACTThe rapid development of express profession received attaching great importance to of domestic and foreign

2、 experts day by day， and unceasing has the new relevant research result to promote; But in the express service the issue of customer satisfaction throughout is the express profession is one of development “bottleneck”. H

3、ow very good solution in the context of rapid development， both to ensure corporate profits without compromise and ensure a high level of customer satisfaction has become a hot topic of research. This article takes the c

4、ustomer satisfaction of express profession as the fundamental goal of research， in view of the industry status， adopted the degree of satisfactory investigation questionnaire the way to carry on the related investigation

5、 And hierarchical analysis of survey data， factors affecting customer satisfaction a primary and secondary sort， Knew that the express enterprise customer satisfaction the primary and secondary order of influencing facto

6、r is: Availability， price of goods， services， accuracy， staff attitude and the effect of the service impact; On the basis of relevant recommendations to improve customer satisfaction.KEYWORDSExpress service ，Customer sat