1、目錄 目錄第 1 章 門店各崗位責任 門店各崗位責任 .......................................................................................................................4一、 店長崗位責任...............................................................

2、...............................................................4二、 店長工作流程..............................................................................................................................4三、 店長每日檢查項目表........

3、..........................................................................................................5四、 課長工作流程........................................................................................................

4、......................6五、 課長崗位職責..............................................................................................................................6六、 理貨員崗位責任...................................................

5、.......................................................................7七、 服務臺崗位責任..........................................................................................................................7八、 收銀員崗位責任.....

6、.....................................................................................................................7九、 收銀員工作流程............................................................................................

7、..............................7十、 收銀工作注意事項：..................................................................................................................8十一、廣播員崗位責任 ...................................................

8、....................................................................9十二、電腦操作人員崗位責任 ...........................................................................................................9十三、防損員員崗位職責 .................

9、................................................................................................10十四、企劃員崗位責任制 ..............................................................................................................

10、...10十五、播音員工作流程 .....................................................................................................................10第 2 章 業(yè)務操作流程 業(yè)務操作流程 ................................................................

11、.........................................................11一、 新品導入流程..........................................................................................................................11二、 接貨驗收規(guī)定.................

12、.........................................................................................................11三、 補貨上架作業(yè)流程.....................................................................................................

13、.............12四、 內部調撥流程..........................................................................................................................12五、 銷貨退回程序.............................................................

14、.............................................................12六、 超市進貨退回流程圖..............................................................................................................13七、 財務手續(xù)傳遞流程....................

15、..............................................................................................14八、 盤點工作流程..................................................................................................................

16、........15九、 顧客抱怨處理流程..................................................................................................................17十、 促銷活動作業(yè)流程......................................................................

17、............................................18十一、超市采購員工作流程 .............................................................................................................19十二、超市商品談判與結算流程圖 ..................................

18、...............................................................20十三、續(xù)訂部商品工作流程 .............................................................................................................21十四、商品變價工作流程 ...................

19、..............................................................................................21十五、無法退換的殘損商品處理流程： .........................................................................................21第 3 章 管理制度 管理制

20、度 .................................................................................................................................22一、 店內碼申請打印與粘貼規(guī)定.......................................................................

21、...........................22二、 贈品管理制度..........................................................................................................................22三、 特價快訊考核制度.............................................

22、.....................................................................23四、 孤兒商品的管理制度..............................................................................................................23五、 商品質量管理制度............

23、......................................................................................................23六、 報損制度............................................................................................................

24、......................23七、 盤點制度..................................................................................................................................24一、超市商管員崗位責任 ............................................

25、.....................................................................40二、超市商管員日常工作 .................................................................................................................40三、超市商管員工作制度 ..........

26、.......................................................................................................40一、編碼規(guī)則：............................................................................................................

27、.................40二、編碼傳遞流程：.....................................................................................................................40三、供貨商及合同管理：..............................................................

28、...............................................40四、超市商品淘汰制度 .....................................................................................................................41五、超市付款審核制度 ..............................

29、.......................................................................................41六、超市新品導入制度 .....................................................................................................................41七

30、、超市滯銷品淘汰 .........................................................................................................................42一、滯銷品淘汰程序：..............................................................................

31、...................................42二、滯銷品形成的原因：.............................................................................................................42三、滯銷品淘汰作業(yè)：...................................................

32、..............................................................42第 5 章 超市收銀員工作規(guī)范 超市收銀員工作規(guī)范 .............................................................................................................43一、收銀員理念 ..........

33、.......................................................................................................................43二、收銀員應有禮節(jié) .........................................................................................

34、................................43三、結帳程序 .....................................................................................................................................43四、收銀員注意事項 ..................................

35、.......................................................................................43遵守有關現(xiàn)金規(guī)定：.....................................................................................................................43有關收

36、銀規(guī)定：.............................................................................................................................44五、營業(yè)前注意事項 ...............................................................................

37、..........................................44六、營業(yè)中注意事項 .........................................................................................................................44七、營業(yè)后注意事項 .................................

38、........................................................................................45八、收銀臺資產管理 ........................................................................................................................

39、.45交接班規(guī)定：.................................................................................................................................45客服人員工作職責：.......................................................................